Refund Policy

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Refund Policy

Effective Date: 10/11/25

At Valentine Lux, we strive to provide exceptional luxury transportation services. We understand that plans can change, and we aim to offer a fair and transparent refund process.
 

1. Cancellation & Refund Eligibility

• Full Refund: Cancellations made at least 72 hours before the scheduled service time are eligible for a full refund.

• Partial Refund: Cancellations made between 12 to 24 hours before the scheduled service may be eligible for a partial refund, subject to review.

• No Refund: Cancellations made less than 12 hours before the scheduled service or no-shows are not eligible for a refund.
   

2. Refund Process

• Refunds will be processed to the original payment method within 5–7 business days.

• You will receive a confirmation email once your refund has been initiated.
   

3. Modifications

• Changes to your booking (e.g., time, location, vehicle type) must be requested at least 72 hours in advance and are subject to availability.

• Additional charges may apply depending on the nature of the modification.
   

4. Service Disruptions

• In the rare event that Valentine Lux must cancel a service due to unforeseen circumstances, a full refund will be issued, or an alternative arrangement will be offered.
   

5. Contact Us

For refund requests or questions, please contact our support team:
📧 Email: valentineluxllc@gmail.com
📞 Phone: 908-800-2045